Support helped but missed proactive follow-up
When I contacted support to clarify a few doubts about the dialer and database features, the telephonic assistance was clear and polite. I appreciated that they answered my questions without rushing. However, I felt that after resolving the immediate issue, there was no proactive follow-up or further guidance offered about the next steps in the training or software usage. For a new user, such extra handholding could be beneficial. The automatic software updates worked fine and didn’t cause disruption, which was a plus. Signing up and payment went smoothly, with a clear invoice provided immediately. Overall, I’d use support again if necessary but I hope future assistance becomes a bit more proactive to help users anticipate problems before they arise. It was a decent experience but could improve with small extras to better support ongoing learning.