Support helped but left some gaps
Hey, so I wanted to tell you about how the support worked out for me. Basically, the call with the helpdesk went okay, but I had to figure out quite a few things on my own because they didn’t cover all the details I was hoping for. The dialer and database features were new to me, and while the basic steps were explained, I still spent a lot of time googling or fiddling around to get comfortable. The telephonic support was reachable but sometimes a bit delayed, so I ended up solving minor problems myself instead of waiting around. On the plus side, when I did get through, they were patient and answered all the questions clearly. So it’s kind of mixed – I had to do a lot myself, but when support showed up, it was pretty helpful. I guess it’s good but could have been better to have fewer gaps early on.