Support helped but left me unsure by the end
I started using WFHI support hoping to get quick guidance on the dialer setup and database integration since those parts were a struggle for me. Initially, the team was polite and tried to help with basic instructions, but the more complex my questions got, the more I felt that answers were vague or repeated without real solutions. After several calls, I was more confused about what I actually needed to do myself and what they would handle. The telephonic support was available but didn’t instill much confidence, as I had to keep calling back. I expected a smoother resolution and clearer communication, but instead, I was left wondering if I could even rely on the software fully because the kind of help I needed was lacking. Despite some patience from the support agents, my experience was frustrating, and I gave up on getting more detailed help. I appreciate the effort but honestly, I did not feel confident with the level of support by the time I stopped. There were some good sides like the quick responses initially, but overall it didn’t meet my expectations.