Support helped, but I still had to figure some things out
Overall, I would say the support was helpful, especially when I had trouble understanding the database and dialer integration. The team was available via phone and responded fairly quickly, which made solving some problems quicker than they might otherwise have been. That said, I found myself needing to do quite a bit of figuring out on my own, especially with the automatic updates and some of the more advanced calling features. It wasn’t always clear which version of the software I had or what changes had been made recently. So while the support was good when I reached out, a bit more proactive communication on updates could have saved me some time. The invoicing and payment process was clear and straightforward, and the sign-up went smoothly, so those parts were better. But the complexity of some daily tools left me wanting clearer guidance without having to make phone calls every time.