4 out of 54 of 5Verified customerSupport and communication
Support helped but follow-up could improve
I reached out to telephonic support when I encountered issues setting up the database integration with the dialer. Initially, the support was responsive and guided me through the steps clearly, explaining what to check in the software. However, after the call, I found the issue persisted due to some lingering sync problems. I had to make another call to the same team, which was a bit frustrating but they did resolve my problem in the end. This experience balanced good direct help with a slower resolution timeline. I would certainly consider using their support again if needed, but hope future interactions are more one-and-done.