Support helped but finding invoicing info was tricky
I found the telephonic support generally straightforward to reach and responsive to my questions, which was a good experience. The assistance went well for resolving queries around the software functions and updates. However, when looking for specific invoicing details during the payment process, it wasn’t immediately clear where to find certain documents, which slowed me down a bit. The communication overall was functional, and I could get answers reliably but felt the navigation could be easier. Training materials and onboarding instructions were adequate, providing necessary guidance to get started. Software performance was consistent over the week, especially while using the calling and dialer tools. I appreciated the automatic updates feature as it kept my database and tools current without manual effort. The overall process worked, though it could be smoother if some key info was more accessible in the support or dashboard areas.