Support Helped, But Everything Else Was Lacking
I've tried some other remote workflow tools before, so I had certain expectations from the support and overall communication. Compared to those, I found the telephonic support here to be somewhat okay—they did answer my calls and offered some assistance, which I’ll admit was better than some experiences I've had. However, beyond that, the communication felt slow and often unclear, which made sorting out issues frustrating. The onboarding process seemed straightforward at first but quickly got confusing without timely responses from support. It seemed they weren’t very proactive in following up or addressing concerns quickly. That was disappointing since the software promised automatic updates and features to ease workflows, but the lack of clear communication meant I felt stuck often. While the call tools and dialer functionality worked mostly as intended, the experience was overshadowed by the support issues. For the sign-up and payment process, it was okay but nothing special—just routine and no surprises. Overall, I wish the support matched or exceeded what I saw elsewhere, but it mostly fell short except for that one decent telephonic help.