Support helped but could be faster
Initially, I found the support helpful enough to solve some issues with the dialer and database management. You made sure my calls were smooth during the week, and that was appreciated. However, some delays in communication about updates were frustrating. I felt a bit on hold at times, unsure if my concerns would be addressed quickly. You were efficient with telephonic support once I connected, but the waiting time could improve. On a positive note, the way your team explained the invoicing and payment processes was clear and straightforward, which made that part easier. After all this, I feel confident enough to keep using WFHI's software, but I do hope you speed up response times for better support. Overall, the balance between helpfulness and slow replies left me neither very satisfied nor unhappy, just moderately content with the experience so far.