Support helped but could be clearer
I initially thought finding the right help or information on the platform would be simple, as I expected a more guided approach during onboarding. Compared to my earlier tools, where getting to detailed features required a lot of searching, WFHI's portal felt mostly intuitive. However, I did find myself looking around the training modules and calling tools more than I would have liked, searching for specific functions like the dialer setup and database management. The telephonic support was very helpful once I reached out, with the team guiding me through updates and priority services, but I believe a more thorough onboarding walkthrough or clearer documentation could reduce that need. Still, when comparing this software to others I've used before, it’s easier to navigate day to day, especially with automatic updates keeping everything current without much input. The sign-up and invoicing were straightforward, matching what I expected after reading their materials, which eased my concerns about the payment process. Overall, the experience met my expectations for finding most needs easily, but a few small bumps in accessing detailed help kept it from perfect clarity.