Support helped but also lagged here and there
Initially, the onboarding seemed straightforward with clear steps provided in the training, and the sign-up and invoicing went off without a hitch. Early on, the dialer worked reliably which was a positive, and the database syncing was smooth in the beginning. However, as the week progressed, I noticed some glitches in the calling tools causing call drops, which support was slow to address. When I reached out, they were polite and assisted me, but sometimes solutions took longer than expected. Automatic updates occasionally introduced changes that caused temporary confusion, requiring more calls to support. Despite these ups and downs, the overall experience balanced out with helpful moments and frustrating delays side by side, making me feel somewhat optimistic but cautious about reliance.