Support helped at start, but ongoing guidance was limited
I found the WFHI support particularly valuable during the initial setup phase, where they guided me through using the dialer and organizing the database features. That one-off assistance was clear and helped me get up and running quickly. However, moving beyond the initial onboarding, I noticed that ongoing support was less proactive—after the first setup, I rarely received follow-ups or check-ins, and when I did call, the responses were sometimes delayed or less detailed. This affected my confidence in troubleshooting certain software updates and new features rolled out automatically. The sign-up and payment processes were smooth with no issues, but the lack of continued hands-on support meant I had to rely more on self-help resources and training videos. While the telephonic support is helpful whenever I reach them, a bit more consistent engagement after the start would improve the experience. In summary, the strong initial support is a positive, but the aftercare or ongoing help could be better developed.