2 out of 52 of 5Verified customerSupport and communication
Support helped a bit but something was still missing
I found the telephonic support to be polite and fairly responsive, and that’s definitely a good start. However, I’m not sure I’d feel comfortable reaching out again if something complex came up. It seemed like while the initial help covered the basics, there wasn’t much depth in the answers and sometimes I was left wanting clearer guidance. The communication felt a little too general and didn’t quite match the specific issues I had with the software setup. Overall, support was okay for quick questions but I think I might struggle next time if the problem requires a bit more specialty knowledge or patience from both sides.