Support has ups and downs in regular use
After using the software for a few weeks, I can say that the telephonic support is generally accessible and the representatives are polite and willing to help with most queries. However, on several occasions, there was a noticeable delay in resolving certain technical issues that affected my progress during the workday. The onboarding process itself had clear communication and well-structured training, which I appreciated, but day-to-day interactions sometimes lacked continuity which was a bit frustrating when I needed timely assistance. The dialer tool works fine for standard calls, but there were occasional glitches that required multiple calls to the support team, increasing downtime. On the positive side, the automatic updates seem to improve the software steadily and I have not faced major disruptions. Overall, the experience feels balanced between helpful support and occasional delays, reflecting a typical learning curve for complex software.