My experience with the support team from this software has been mixed compared to others I’ve used b
My experience with the support team from this software has been mixed compared to others I’ve used before. On the plus side, they seem to be available by phone and respond reasonably quickly when I call. That's better than some platforms where you only get email support. Also, the guidance they provide is straightforward and to the point, which saves time. However, the communication feels less personal and sometimes the solutions offered don’t fully resolve my issues, requiring me to repeat explanations. In previous software support, I felt a more hands-on approach that involved step-by-step help, which I miss somewhat here. Another downside is that when it gets busy, getting through can be difficult, with longer wait times. That said, at least the scheduled automatic updates run smoothly and don’t require me to contact support as often as before. Overall, while the support here is better than some I’ve seen, it still doesn’t quite match the thoroughness I appreciated elsewhere. I’d say it’s a trade-off: you get quicker access but a slightly more detached experience. I remain hopeful that improvements will be made, but for now it’s a bit of both good and bad.