Support has improved but still lacks in some areas
Reflecting on my experience with the support system at WFHI compared to others I have used, I noticed a definite improvement in how promptly they dealt with queries. Calls were returned quicker, and their telephonic assistance seemed more patient and less rushed. However, the technical explanations sometimes lacked depth, which meant I still had to do some troubleshooting on my own. The communication flow was smoother, but there were moments when clarity in responses could have been better. On the positive side, the automatic updates rarely disrupted workflows, and the overall system stability was good. The invoicing and sign-up process remained consistent and user-friendly. While this support feels like a step forward, I believe there is still room for a more comprehensive knowledge base or quicker escalation paths. Overall, the support experience was positive but not flawless.