Support has been steady and reliable overall
Over time, the telephonic support and communication with WFHI have been generally consistent and reliable. It’s not just about how they respond on the first call, but how things proceed day to day that matters. Usually, issues I bring up around using the dialer or database are handled promptly, though occasionally responses can take a bit longer, which is understandable given normal volumes. Even then, the priority assistance helps smooth things out for urgent troubles. The auto updates rarely interfere negatively and often fix minor bugs without me having to intervene. I do appreciate that support staff explain solutions carefully rather than rushing, even if they briefly pause to check info. That measured approach gives me confidence when I’m relying on their help. On balance, the experience leaves me satisfied that the product remains usable without ongoing headaches and that the support system is effective enough for usual operational needs. I haven’t had any lingering problems thanks to this approach, so I feel good continuing to work with WFHI.