Support has been a bit of a mixed bag requiring more effort than expected
Reflecting on how the support has worked on a day-to-day basis, I find myself somewhat unsure. Initially, when I faced issues with the calling tools, I contacted support and got pretty clear instructions that helped me move forward. However, as time went on, I noticed that some glitches occurred during updates and the resolution process often involved back-and-forth over the phone, which felt a bit tedious. The support staff were generally polite but sometimes seemed stretched thin, leading to delayed callbacks or responses that didn’t fully fix the problems immediately. On the other hand, the invoicing and payment experience was smooth and reliable, so that part is less of a hassle. I appreciate that upgrades don’t usually interrupt workflow, but the effort needed to get full operational functionality sometimes makes me question whether it’s as seamless as I initially hoped. Overall, the communication could be a little more proactive and the fixes more lasting, yet it's not so bad that I’d stop using the tools outright.