Support handled the wrong invoice well, but slow replies
When I faced an issue with getting the wrong invoice, I was initially worried how they'd resolve it. Thankfully, their support staff was very polite and helpful once I reached out by phone. They took the time to understand exactly what went wrong and promised to send a corrected invoice quickly. The process wasn't without a glitch though, because I had to follow up a couple of times as the replies were slower than I expected. That was a bit frustrating but what I appreciated was that each time I called, the people knew about my issue and didn't make me explain everything from scratch. The payment side looked straightforward from the start, and they explained the recurring charges clearly during the sales process, which I liked. So overall, I’d say that even when things went wrong, the personal care in support was noticeable but could improve on quicker responses.