2 out of 52 of 5Verified purchaseSupport and communication
Support handled the problems but left me second guessing
I had a few issues with the software that needed telephonic support, and while the support staff eventually managed to sort things out, the whole process felt dragging. Communication was polite but a bit inconsistent, and sometimes I wasn’t sure if I was being taken seriously. When things went wrong, it wasn’t quick, though I guess they did try hard. On the plus side, the automatic updates kept improving certain features, which helped reduce problems over time. Still, I’d say the support was a mixed bag — decent effort but not as reassuring as I hoped.