Support handled the invoicing hiccup well but initial sign-up was confusing
When I started signing up for WFHI, I ran into a bit of a hiccup with the invoicing process where my first invoice delayed arriving, which was frustrating since I wanted to get started smoothly. Still, the customer care team quickly addressed that once I got in touch, and they ensured that my payment was processed properly without much hassle. Besides the invoicing glitch, the rest of the payment and setup process went fine. I thought the sign-up steps could have been more clearly explained to avoid that early confusion. On the positive side, the training resources and telephonic support later on really helped me feel more comfortable with the tools like the dialer and database features. I appreciate how the priority assistance was available promptly when I needed it. So while my entry was a bit rocky, WP India turned things around with good follow-up and support which makes me feel positive overall about sticking with their software.