Support handled technical glitch well, but response delay was frustrating
When I faced an unexpected problem with the dialer not connecting calls properly, the support team responded effectively and helped resolve the issue in a few days, which was positive. Their instructions were clear and I appreciated their patience throughout the troubleshooting calls. However, the time taken to get initial support was longer than I expected and that delay impacted my workflow significantly. I called multiple times before reaching an agent, which was frustrating when urgent help was needed. Payments and invoicing went smoothly and did not add to my concerns, but the crucial part was how the system functioned day-to-day and how promptly help arrived when things went wrong. The support's resolution ability was good, but improving the speed of first contact would make a big difference in user experience. Overall, the quality of assistance once connected was satisfactory but getting there was sometimes a slow process, affecting my remote working efficiency for a time.