Support handled setup delay better than expected
When I first encountered an issue during sign-up, I was worried the process might be slow and frustrating. Based on my past experiences, I expected little help resolving the problem quickly, and support might have been difficult to reach. However, WFHI’s support proved more accessible than I anticipated. They communicated clearly about the delay and gave instructions on how to proceed despite the hiccup. While it did take some patience—the dialer and database integration wasn’t the smoothest at first—once sorted, everything worked well. Training materials helped a lot with clarifying how to use the calling tools and the automatic updates ensured software stayed current without me having to do anything extra. The invoicing system was transparent and easy to manage, which was a relief. So even though I was initially concerned, the way the support team handled the setup issue was a positive surprise. It’s definitely better compared to other platforms I’ve dealt with before. My only slight disappointment was that the overall onboarding could feel slower than expected when one part went wrong, but I appreciate their effort to keep me informed throughout.