Support handled problems okay, but with some delays
What really stood out to me was how the telephonic support managed to provide solutions when things went wrong, even if not always immediately. I encountered a glitch with the dialer feature not syncing contacts correctly one day, which was frustrating. When I called support, they were polite and seemed knowledgeable, guiding me through some troubleshooting steps patiently. However, the wait time before connecting to an agent was longer than I had hoped. Once connected, the help was solid and I appreciated that they followed up with automatic updates to the software that aimed to fix the issue. On the positive side, the invoicing and payment process remained smooth throughout, and I never had problems there. Still, the delay in initial problem response made me cautious about relying heavily on support for urgent concerns. Overall, it was a mixed experience: decent assistance in the end but the initial lag in support access was a drawback. I’d say the effort was good but the speed of communication could be quicker.