Support handled my technical issues promptly but updates caused hiccups
I’ve had mixed experiences with WFHI’s support. When technical issues arose, like occasional glitches in the calling tools, the telephonic support team responded quite efficiently and guided me through quick fixes. That was definitely a relief because it meant I wasn’t stuck waiting indefinitely. However, the automatic updates to the software sometimes introduced new bugs or changed some features unexpectedly, which was frustrating. I had to reach out several times to clarify what was happening and adjust my workflow accordingly. On the positive side, the training materials did help me understand the key functions well enough to navigate these changes, but it would be better if updates were more stable or at least better communicated. The invoicing and payment process was smooth, and I never had issues there, so billing was one less thing to stress about. Overall, I feel the support is responsive but could be improved in proactively managing updates and their impact on user experience.