4 out of 54 of 5Verified purchaseSupport and communication
Support handled issues well but could be quicker
I encountered a few difficulties when an update altered some features in the dashboard unexpectedly. On the plus side, telephonic support was patient and quite knowledgeable, guiding me through the process calmly. They explained the changes introduced by the automatic update thoroughly and reassured me about next steps. However, there was a delay before I could reach the right person, which caused some inconvenience. While their explanations were clear and help was adequate, the waiting time somewhat detracted from the overall experience. So the support was effective, but they might consider speeding up initial response times to improve user satisfaction.