2 out of 52 of 5Verified purchaseSupport and communication
Support handled issues partly well, but delays were frustrating
My experience with support was mixed. When I first encountered problems, it was reassuring to receive prompt acknowledgment of the issue, which gave me some confidence that they cared. However, the actual resolution took longer than I hoped, and follow-up communications were sometimes unclear or delayed, which was frustrating. The support team did seem genuinely willing to help and eventually addressed the concerns, but the waiting period and inconsistent communication left me feeling a bit let down. On the plus side, the initial support contact was easy to access and polite, which stood out positively. Still, I would expect smoother handling of these situations, especially for a remote workflow software where quick fixes can be crucial.