Support handled issues okay but might need help again
My overall experience with the WFHI support team was mixed. On one hand, they did manage to assist when I faced issues with the dialer component not properly syncing with the database, which was a relief because that was critical to my workflow. However, the telephonic support took longer than I expected to get through, and some responses felt generic rather than tailored to the problem I was explaining. I also found the training sessions useful the first time around, but I wonder if I might have to reach out again once I try to apply some of that knowledge practically in real situations. It seemed like the onboarding and invoicing were straightforward enough, so that was one positive part. But because I had to keep repeating some questions and waiting for callbacks, I'm a bit hesitant about relying solely on this support system if I hit another snag. It generally did what it was supposed to, but the communication could be clearer, and I would have preferred a bit more proactive assistance rather than reactive. I'm not sure if I'll feel fully confident without further support in the future, so that's my main reservation here.