Support handled issues okay
I found WFHI's support and communication okay but with some mixed feelings. When I encountered an issue with the dialer tool not connecting properly during my initial attempts, the telephonic support was responsive and helped me troubleshoot the problem patiently. This was a positive aspect and made me feel reassured. On the other hand, some of the technical explanations provided felt a bit rushed or overly technical for someone who is not deeply familiar with software, which made it harder to completely grasp the fixes being suggested. The training modules helped with understanding the workflow, but when things went wrong unexpectedly, it was mostly down to direct support. I also noticed that some tickets I raised over email took longer than I expected to be acknowledged. That said, the overall telephonic support was effective and the priority assistance was good too, even if communication could have been slightly clearer and more timely. So while I’m happy with the software’s core functions and the fact that support did eventually resolve my issues, there's room for improvement in clarity and response speed.