Support handled issues fairly well
I have been using the software for running my remote workflows, and overall the support team communicated decently when things went a bit off track. The telephonic support was responsive and courteous, and I appreciated how they guided me through the dialer's setup when connectivity problems occurred. The onboarding training helped me get started, but I felt a bit uncertain about some of the database features initially and had to revisit the guides several times. Automatic updates were seamless, which was nice, although they did change the interface slightly and that threw me off momentarily. What I found most reassuring was how available the priority assistance was, cutting down on any prolonged waiting when I contacted them. Still, I wish the sign-up procedure was a little more straightforward; the invoicing and payment process seemed overly complex for first-timers like me, which caused some hesitation. So, while I am mostly satisfied and confident in the product's ability, a few aspects could be smoother.