3 out of 53 of 5Verified purchaseSupport and communication
Support handled issues fairly, no more no less
Reflecting back, the support system had its strengths and its flaws when things didn’t go as planned. They were accessible relatively quickly and polite, which helped reduce frustration. At the same time, the actual solutions provided sometimes resolved only part of the problem or required me to call back multiple times. There wasn’t a single clear fix provided initially for some software glitches I faced during my first few weeks. Still, they kept me updated about automatic updates to the software and helped with billing questions in reasonable time. So in the end, the experience was mixed but acceptable given the complexity involved.