Support Handled Issues Differently
I found support to be okay but not without problems. When things went wrong with the database feature syncing, they didn’t initially acknowledge the issue properly, which caused some frustration. On the other hand, once they understood the problem, their telephonic assistance became more helpful and the advice they gave was clear and practical. The follow-up was somewhat slow though, so I had to keep checking back. What I can say in favor of their support is that they remained polite and did not rush me during calls. However, the inconsistency in handling difficulties and the delay in responses made me feel a bit uncertain about relying on them fully. I guess overall the support has its strengths and weaknesses side by side. It’s passable but not yet fully reassuring for my everyday requirements with the software.