Support handled issues as I anticipated
I had some doubts about how WFHI's support would handle the times when things went wrong, given that the technology can sometimes be a bit unpredictable. When I experienced some minor glitches with the dialer setup, I contacted their telephonic support to seek assistance. The response was fairly prompt, and the person I spoke to was patient and helped me walk through the troubleshooting steps clearly. I appreciated that the staff did not overpromise; they acknowledged when a solution might take a little time, which fit with my expectations. However, I did feel that the follow-up after the initial call could have been a bit more proactive. I had expected a more timely update on progress but ended up having to check back myself. Aside from that, the communication was straightforward and mostly professional. The billing and invoicing during sign-up were clear and without surprises, which made the initial experience smoother. Despite the minor delay in follow-up, I found the support effective in resolving my immediate concerns. So overall, the support was pretty much in line with what I anticipated, with just a small room for improvement in communication timing.