Support handled call issues decently but could improve follow-up
During my first week using the dialer, I ran into some problems where calls would unexpectedly drop or the database wouldn’t sync properly. I contacted support and the telephonic assistance was fairly responsive, which I appreciated. They were patient in walking me through troubleshooting and helped reset my account settings so those specific issues stopped occurring. However, the follow-up after the initial fix wasn’t as thorough as I would have liked. I had to reach out again later to double-check whether the underlying problem was truly resolved or if any automatic updates were pending. On a positive note, the support team did explain clearly why those bugs might have appeared, attributing them to recent updates. So, while the communication was mostly solid and the immediate problem was handled well, I was left wanting a bit more proactive assurance that everything was now stable and wouldn’t disrupt my daily workflow. Overall, I feel the support system works but could do a better job at ongoing check-ins to keep users confident.