Support had ups and downs but my confidence definitely grew
When I first signed up, I was a bit anxious because I expected support to be almost immediate and flawless, but reality was a bit different. The initial assistance took longer to arrive than I hoped, which made me question if I had chosen the right option. On the positive side, once the telephonic support team connected with me, they were quite thorough and patient in explaining the software features and onboarding steps. This balance between delays and detailed help was quite noticeable. Over time, as I relied more on these interactions, my confidence in using the calling tools and managing the database improved significantly. The ongoing updates also added new functions that made my workflow easier, though sometimes they updated without much notice, causing short-term inconvenience. Overall, while my initial expectations of immediate support were not fully met, the quality and patience in communication helped me feel more capable and supported by the end, bridging the gap between what I expected and what actually happened.