Support had some helpful moments but mostly I figured things out myself
My experience with WFHI’s support and communication was a bit mixed. Initially, when I signed up and started using the software, I encountered several issues related to access and database connectivity. I called their telephonic support, and while the agent was polite, the instructions were sometimes vague and required me to repeat steps multiple times before seeing improvement. There was a decent wait to get through on the phone, but I appreciated the effort to guide me along. After a couple of sessions, I found myself relying more on trial and error using the training materials because the support response took too long. On the plus side, the invoicing and payment process was straightforward without complications, which is always good. Overall, while there was some useful help, much of the adjustment and problem-solving was left to myself.