Support had positives but did not surpass previous experiences
I had used other systems before using WFHI and found some contrasts worth noting. Telephonic support via WFHI was present and reachable within reasonable time frames, which was a positive aspect. However, the support representatives often did not seem fully informed about specific scenarios involving the dialer and database features, which led me to have to explain issues multiple times. Compared to my past experiences, where support was more expert and occasionally proactive, this felt a little frustrating. Communication was clear and polite, but at times responses were somewhat delayed or required me to follow up frequently for resolution. The updates to software were automatic, which I appreciated as it meant less manual effort for me, but accompanying explanations for these updates were lacking. This made it harder to understand if problems encountered were related to these updates. While the billing and invoicing process was handled adequately without significant issues, it did not especially stand out either. Overall, WFHI's support had useful features like telephone availability and basic clarity, but did not quite reach the ease and effectiveness I have gotten used to elsewhere.