Support had nice parts, but also kaafi cheezein samajhni padhi
Pehle jab main training start kar raha tha toh support team ne basic cheezein achhi batayi thi, like how to use the dialer and database. Lekin jaise-jaise aage badha, mujhe apne taraf se kaafi kuch samajhna pada without much help, especially regarding automatic system updates jo thodi confusing thi initially. Software ki onboarding thodi lengthy thi aur mujhe lagta hai ki agar manual thoda better hota toh main time save karta. Unhone priority assistance bhi diya, par wo har time instantly available nahi tha. Jo invoicing ka process tha, usme koi badi problems nahi aayi lekin payment ka confirmation thoda late mila. Calling tools overall theek kaam karte the, par kabhi-kabhi lagta tha ki features thoda aur clear hote toh convenience badh jati. Support thi, par mujhe zyada self-learning bhi karni padi dono acchi aur thodi frustrating cheezo ke liye.