Support had its ups and downs, so did my confidence
The communication from the support team was a mixed bag. On one hand, they were polite and answered my calls reasonably well. But on the other, their telephonic responses sometimes took longer than expected, and there were moments I felt the support could have been more informative. I had a few technical questions about the dialer and database that were answered, though not always with complete clarity. The automatic updates sometimes led to unexpected changes, and I had to reach out again to understand those. The onboarding process was okay, but a couple of times I required assistance that didn't fully resolve my doubts right away. Overall, I ended up feeling unsure if all the potential issues could be handled quickly. The sign-up and payment phase was smoother, with clear invoicing and no hassle, but that didn’t compensate entirely for the support inconsistencies. I guess I feel neutral; the good and bad sides balance out enough that I'm neither fully satisfied nor fully dissatisfied. They do answer and help, but sometimes I wished their communication was more direct and faster.