Support had its ups and downs for sure
Thinking about the support and communication I experienced, I’m a bit on the fence. On the positive side, the telephonic support was polite and seemed genuinely willing to help when I reached out during the onboarding phase. The priority assistance also was available but seemed sometimes stretched thin. What puts me off a bit is that I suspect I might need help again the next time I make a setup change or update software. It feels like I didn’t get fully confident on some aspects despite the initial training. The calling tools and the database features took some trial and error, and although automatic updates brought improvements, they also occasionally changed things I wasn’t prepared for. So while the support is good, I’m not sure it’s enough to make me feel completely self-sufficient going forward. Overall, it’s a mix: some good direct help, but I might find myself needing to call in again, which I’m not entirely sure about yet.