Support had its ups and downs compared to expectations
I had expected a fairly smooth support experience based on online reviews but what I got was a bit of a mix. On the positive side, the telephonic support team was professional and addressed my software issues with patience and clarity. Yet, the waiting times were longer than I had imagined, and sometimes I had to repeat my concerns because the transition between agents wasn’t seamless. This contrast was noticeable because I had anticipated quicker resolutions. Still, the calls didn’t feel unhelpful, just somewhat slower than ideal. Given that, the software updates seemed to keep things running well enough overall without frequent calls. While I expected a bit more efficiency, the friendly support eventually met my needs effectively, so I rate it positively but with reservations.