Support had its ups and downs, but generally okay
When I first encountered an issue with the dialer refusing to connect on a certain network, I reached out to telephonic support. They were quick to pick up and offered clear instructions, which helped somewhat. However, the suggested fixes didn’t solve the problem completely until I made a few changes on my end, and the service was restored. On the upside, their follow-up calls were timely, showing they cared about resolution. On the downside, I felt like some of their responses were scripted and didn’t fully address the root cause. For general queries, the communication was polite and efficient, so I appreciated that. The invoicing process was straightforward which was a relief amid these issues. So all in all, support had a good heart but sometimes lacked the finesse needed for complex problems. Still, they got most things done after a bit of back and forth, so I’m cautiously optimistic about continued use.