Over the weeks, the telephonic support from WFHI has shown both positive and negative aspects. On th

Over the weeks, the telephonic support from WFHI has shown both positive and negative aspects. On th

Over the weeks, the telephonic support from WFHI has shown both positive and negative aspects. On the one hand, response times were generally acceptable and agents communicated clearly, addressing my questions about the software’s database and dialing features. However, during a couple of occasions, I had to wait longer than expected to get through and felt that explanations could have been more thorough. Updates have been automatic and helpful in keeping the software current, but occasionally caused minor interruptions in workflow. As for sign-up and payment, those processes were efficient and without issue. Overall, the balance between assistance quality and occasional delays results in a mixed but workable support experience. I would continue using their service but hope they enhance consistency in communication going forward to better align with professional expectations.