5 out of 55 of 5Verified customerSupport and communication
Support had its pros and cons, overall fine
I noticed the telephonic support was sometimes a bit slow with waiting times, which could be a little frustrating when I needed quick answers. On the other hand, when I did get through, the staff were quite helpful and usually understood my issues without needing me to repeat myself excessively. Automatic updates to the software generally went smoothly but occasionally required me to restart or do small fixes. This normalizes after a few uses, though. All things considered, I’d tell a friend that while support isn’t always lightning fast, it’s reliable enough and usually gets the job done when you really need it. Just be ready to hold for a moment during peak hours.