Support had its moments but wasn’t quite what I expected
When I first signed up, I imagined the support would be super quick and really understanding of any tech issues I faced. Honestly, I found it a bit hit and miss. On one hand, the telephonic support people were polite and tried to help, but sometimes the advice felt generic and not tailored to my problems. I appreciate that they do have priority lines, but that didn’t always mean shorter wait times. There were moments when I got bounced between different agents, so the resolution took longer than I thought it would. What was okay was the FAQs and some documentation they sent after I signed up — that part gave me some initial self-help tools which were decent. Still, the overall communication didn’t fully meet what I expected beforehand. The payment and invoicing process was smooth though, so at least that part was hassle-free. I just wish the support team understood my issues better and gave more practical solutions during the calls instead of just directing me to generic guides.