Support had its moments, but repeated waits tested my patience
I was initially hopeful about the telephonic support after signing up, given how crucial it is for remote workflow tools. Unfortunately, I found myself repeatedly going over the same explanations, which made each call longer than necessary. The team was polite and tried to help, but often I was put on hold for long stretches without updates, and sometimes I had to explain my issue multiple times to different agents. On the up side, there was one time when the support clarified a complex setting in the dialer that actually made my day smoother. That didn’t happen enough though. The waiting combined with repeating details felt somewhat inefficient and discouraged me from using support extensively. Overall, while some assistance was acceptable, the experience largely involved frustrating repetition and waiting, which I hadn’t anticipated when signing up. For a paid product, I expected a more streamlined communication flow, as the software itself had potential. The onboarding was clear, but getting straightforward answers during support calls was the real challenge here. I hope you can address these points to better balance the helpfulness with the time it consumes.