Support had its moments but often felt slow
I would say the telephonic support had some positive aspects, like the willingness of the staff to follow up when I had questions about the software updates. However, the waiting time on calls was sometimes unexpectedly long, and I felt like I had to repeat my issue multiple times to different agents. This made resolving even simple problems tedious, especially since I was trying to integrate the database feature with other aspects of my workflow. On the plus side, signing up and navigating the initial invoicing process was reasonably clear and intuitive, so I didn’t face much trouble there. Still, the delays and repetitiveness in support calls often slowed down my work progress. The automatic updates usually worked fine without needing intervention, but when I did require help, the extra time spent waiting was frustrating overall.