Support had its moments but mostly slow and confusing
Overall, I found the support to be a mixed bag. On the positive side, when they eventually did respond, the answers were usually clear and useful which helped me solve some technical issues with the dialer and database. However, the problem is that the response times could be quite slow and inconsistent, leaving me waiting for days sometimes without any update. It made me hesitate to rely on support again if I hit a serious problem, which is frustrating given how integral the software is to my remote workflows. The communication style also sometimes felt a bit formal or scripted, lacking personalization. That said, when I managed to get through on the phone, the telephonic advice was pretty practical and direct. So the good part is the quality of information once you connect with the right person, but the bad side is definitely the waiting and lack of timely follow-up. It could be much better to balance both aspects to improve overall user experience and confidence in support services offered.