Support had its moments but mostly frustrating
I used the WFHI software daily for a couple of weeks and honestly, the support was hit and miss. On one hand, when they picked up the phone, the person was polite enough and didn’t rush me off. But more often than not, it took too long to get through, and if I wasn’t getting what I needed in the first few minutes, calls got annoying quickly. The automatic updates sometimes broke simple features I relied on, which added to the trouble. The dialer would glitch out randomly during calls, which sometimes made following up with leads a mess. I liked how the database was easy to update, but slow response from support when problems arose made the process much slower. On the sign-up and payment end, it was pretty clean, no issues there, but after that, help was hardly consistent. The onboarding flow was explained, but in practice, it felt like I was figuring things out myself most of the time, waiting in queues to get answers that weren’t always clear. If someone is only mildly tech-savvy, I think they’ll find the combination of slow support and unforeseen bugs quite frustrating. Everything works mostly fine when it’s working, but the day-to-day glitches and spotty communication dragged down the experience for me overall. For now, I’m not sure I’d recommend it to others unless the support reliability improves because those moments when it actually worked fine weren’t frequent enough.