Support had its moments, but left too much unsaid
At first, I was hopeful about the telephonic support because they answered the call fairly quickly and that moment felt reassuring. But beyond that, communicating my issues was a bit frustrating. It always seemed like I got generic responses or was passed around vaguely without clear follow-through. The dialer tools sometimes had glitches that weren’t addressed properly during that call either. It wasn’t clear if the person I was speaking with fully understood the problem or if they were just reading off a script. Later on, the confidence I had dipped notably because I wasn’t sure if my concerns would be resolved anytime soon, especially since updates sometimes caused new quirks without a heads-up. Still, I have to admit the billing process was smooth, and invoices came through without issue. So while the support lacked clarity and prompt resolution, at least the administrative side worked as expected. Ultimately, I ended the experience uncertain about whether future communications would actually help or just add to the hassle.