Support had its moments but I likely won't return
My experience with WFHI's support was quite mixed. Whenever problems cropped up, especially with the dialer and database syncs, the support team was polite and did try to assist over the phone. They responded in a timely manner which I appreciate. However, the guidance felt scripted and at times failed to address the root issues directly. The automatic updates occasionally caused disruptions but weren't communicated properly, leading to confusion about the status of features. On the plus side, the core software worked decently once set up, and the training materials were clear though somewhat basic. The payment and billing process was straightforward with no surprises, which made it easier to continue using the service even when support responses were frustrating. Despite the team’s effort, I found the overall support insufficient for the complexity of problems I encountered, and I don’t plan to invest in WFHI again due to this. I might reconsider if the company improves its communication and troubleshooting clarity significantly. For now, it's a no from me primarily because issues were frequent and solutions partial.